CONTACT US ANY TIME FOR ANY QUESTIONS

 
HOURS
MON-FRI 9AM-8PM SAT 9AM-6PM
 
EMAIL
SUPPORT@COZYZON.COM
 
 
 

Frequently Asked Questions

Please read our FAQ before sending us a message.

Why didn’t I receive my order confirmation email?

If you do not receive our order confirmation email, please check your SPAM mailbox just in case the confirmation email got delivered there instead of your inbox. 

How can I cancel my order or replace an item in my cart with other product?

Please contact us as soon as possible if you need to modify or cancel your order. Your order is only eligible to be canceled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

How long will I get the tracking number, and then, my parcel?

You can expect the processing time of 10 – 14 business days to receive your tracking number. Your made-to-order blanket will be hand-crafted, packaged and shipped from our facility to DHL carrier.  

Estimated shipping time will be 3 – 5 days via DHL Shipping.

HOW LONG IS THE SHIPPING TIME?
  • Production Time: 12 – 15 days. Each of my quilt is handcrafted only for you so the production time will be a little bit longer than usual. Please be patient ?
  • Processing Time: 3 – 5 days. We need to ship your made-to-order quilt back to our warehouse, put your name and address on it and ship it to DHL.
  • Shipping Time: 3 – 5 days via DHL Shipping

Please check more details here: https://cozyzon.com/shipping-delivery

MY TRACKING NUMBER DOES NOT WORK.

Tracking code typically takes 1-2 several business days to update into the online system. Sometimes it will be 5 days when logistics has too huge backlogs. So please wait a few days more and then check again. If not, please contact us: https://cozyzon.com/contact-us/